Prepare a questionnaire
ACME makes bowling balls for sale around the world from its factory in a suburb of Vancouver. In recent years, the number of sick days (unrelated to workplace injuries) has been increasing. At the same time, staff have appeared more reluctant to attend company social events such as the annual summer picnic and December holiday party.
You believe, but have not confirmed, there is a morale problem at the company. You decide to conduct a confidential survey of staff that will be delivered via email. You must do the following:
Explain why you are conducting this questionnaire. Ask them to participate and outline how the results might help to improve the workplace climate. (100 to 150 words)
Prepare six questions to assess the level of morale at ACME. They should be open-ended questions and invite staff to respond in as much or as little detail as they wish. They should try to get staff to open up about the roots of problem and ask for solutions.
Assure staff that their answers are confidential —that there is no way their responses can be traced back to them.
Give them a deadline to complete the questionnaire. (How many days from the day they receive the questionnaire in their inbox).
Thank them for participating.
Company background:
ACME has roughly 80 employees. It has been in business since 1950 and is based in a
suburb of Vancouver, which isn’t accessible via transit.
The plant was built in 1978. Improvements are done when absolutely necessary.
It is a family-owned and operated business. Family members hold all the key positions.
The present management team has been in place for 30 months.
It manufactures bowling balls for bowling alleys in western Canada and the western U.S.
Revenues are $35-million USD annually.
ACME departments include: four human resources and training officers, eight
management positions, a sales staff of 18, and roughly 50 administration workers and manufacturing (bowling ball-makers) staff. Part-timers work during the busy fall-winter period.
The youngest manager is 28. The oldest manager is 66. Other staff range from 22 to 71 years of age.
ACME employees are non-union, work a 35-hour week (eight hours x five days with one hour unpaid lunch), Monday to Friday, 9:00 to 5:00.
They receive overtime and breaks in accordance with provincial labour laws. Only sales staff and management receive bonuses based on sales. Sales staff must provide their own vehicles, but can claim mileage, gas expenses, hotel costs and per diems when on the road.
Staff start with 12-days of annual vacation and add one day annually to a maximum of 25 days.
The lowest paid staff members are paid higher than Vancouver’s living wage, which is presently $19.50 an hour.
Staff receive medical, dental, RSP matching and life insurance benefits. They’re allowed five paid sick days annually. Beyond this, sick days are unpaid.